System ICLM – Insurance contract life cycle management
ICLM is an effective solution to integrate various insurance systems into a single environment. The system supports the automation
of the insurance company's workflow by automatically launching relevant tasks based
on events coming from connected systems or directly from system users. It supports
efficient task execution and makes all necessary data available to users in one place.
The system is built on the P4P processor from Factory 4Solutions. Process support
allows for high system flexibility and optimal deployment according to the needs
of the insurance company.
The ICLM system is highly modular. It can be delivered as a comprehensive system along with management systems for documents
management including WEB portals for clients and external collaborators. It is also
possible deploy as a stand-alone system containing the predefined processes to which
it connects existing systems of the insurance company. The processor engine of the
system can be configured exactly according to requirements, or add to the system
new processes according to a specific specification.
The system streamlines the activities of the insurance company related to clients. From the proposal through the conclusion
of a contract with the client to the full management of a contractual relationship.
It streamlines work on the settlement of insured events as well as the approval
process within the insurance company. It enables the integration of various systems
of the insurance company and through the unified interface makes available all
customer data and their contractual relationships. Effectively communicates with
clients and agents through a secure web interface.
- Automatically triggers and manages the running of defined processes in an insurance
company based on user-generated events and systems of the insurance company.
- Automatically generates and assigns tasks to employees within defined procedures.
- Automatically performs defined activities according to the status of the process.
- Automatically alerts you to escalating tasks that are not executed within a defined time, including automatically sending notifications.
System administration allows you to change system runtime parameters while it is running without the need for programmer intervention.
Allows employee and partner permissions to be set for system data and process access. The rights to view and process data
are readily configurable through user roles and profiles.
Individual processes can be modified and created by design models. The process is assembled in the form of a BPMN and XML
file . The process implementation then proceeds without modification
of the system source code.
System tables affecting system behavior can be modified directly by the system administrator. This ensures fast updating
and trouble-free operation of the system.
The system allows you to define the notification for each state of the executed process. An administrator can define the
appropriate types of notifications, their content and recipients.
With news, all the important information, such as user guides, process instructions, general notices, and other information
defined by the insurance company, are made available to the front screen.
Part of the published information can be attachments in any format (texts,
The system allows you to keep a complete record of organizational units, including external partners. Evidence of employees,
in conjunction with the relevant roles defined in the administration of the
system, allows accurate and direct allocation of competences in the ongoing
DMS - Document Management System of the Insurance Company
DMS for insurance company is based on the DMS system developed in Factory4Solutions. It allows processing of paper and electronic
documentation, including sent and received correspondence. Direct connection
to the ICLM process engine allows direct execution of processes such as insurance
contract creation or the process of settlement of claim. Part of DMS is also
an archive record solution. This is a stand-alone module for a system that
an insurance company can replace with its existing solution with a database
link to ICLM.
Processes of the Insurance company
A simplified scheme for the process of settlement of claim
Model-defined procedures that automatically perform predefined activities or generate tasks for employees. Basic processes
include, for example, the processing of insurance contracts creation, the
processing of attachments to insurance contracts and the settlement of claims.
Individual processes have the ability of an insurance company to modify or
supplement, as required, "Best Practices".
System IFA - Internal Fond Administration
The IFA system automates, according setted parameters, purchases and sales of investment instruments for the managed portfolios.
The system makes the valuation of investment instruments and the calculation of the
net asset value, as well as the calculation of the profit or loss from realized trades.
Like all our solutions, we have a high level of security in access to and use of